“There’s only one rule that I know of, babies—God damn it, you’ve got to be kind.”
In some ways, Kurt Vonnegut was a lovely, grumpy old man, but he was also as insightful in a way that most of us will never even hope to accomplish. Vonnegut was (and is, let’s be honest) one of my favorite authors, but this quote has always lingered in my mind. I love the juxtaposition of “God damn it” with “you’ve got to be kind.” His frustration and urgency cannot be neglected. We live in a frustrating, frantic world, and greed is the name of the game in the Western world. It’s all too easy to get caught up in our own feelings and curse those who stand in our way, particularly when they are powerless or faceless, someone you’ll never encounter again. It ems easier to vent those frustrations (and hopes) at infants who can’t understand rather than confront the adults who simply refuse to follow some damn good advice.
Part of my job involves answering phones. Most of the time people are polite, if a little confused. Occasionally, they’ll get condescending when they hear a woman answer the phone, because all we’re paid to do is file our nails and stand between the public and what they want, am I right, ladies? I happen to bite my nails, in no short part due to the stress caused by people like this, so I don’t even need a nail file, thank you very much. But there is one injustice so egregious, so deplorably uncalled for that I couldn’t resist ranting. That, my friends, is the indignant telemarketer.
I would estimate that my place of employment receives at least five sales calls a day. Of those, almost all involve someone saying, “Can I speak to the person who handles your phones?” No, no you cannot. Firstly, we are under contract for our phone services for years. Secondly, if your phone number comes up as “PRIVATE” on my caller ID, chances are that you are not contacting me from a reputable company. Third, unless you’re brand new, you generally don’t have to call people to solicit business. People don’t like that. They’re generally busy at work, or they’re worried that you could be pulling a scam. (At least three times a day, we get automated “THIS IS NOT A SALES CALL” messages that are, yes, fraudulent sales calls about cruises or Google listings.) I usually say sorry, we are not interested/are under contract, and I hang up. There is no need to prolong the conversation.
Only three have I had someone call me back. The first time, a telemarketer called me back just to hang up on me. Touche, brother, touche. The second time, a man was screaming that I didn’t know what I was fucking talking about because I’m not the fucking boss and he’ll fucking report me to the fucking Better Business Bureau, profanity profanity profanity, so I transferred him to my boss, who promptly put him in his place. And then there was today.
INT. OFFICE BUILDING
Casey settles in to sort out some issues after arriving to work twenty minutes late due to train delays. She is frazzled but preparing to make a cup of tea. The phone rings. Casey greets the caller with the firm’s name.
Hi, how are you?
I’m doing well. How can I help you?
Could I speak to the person who handles your phones?
I’m sorry, we’re not interested.
Casey hangs up the phone. A moment later, the phone rings again. She notes that the caller ID says “PRIVATE” and braces herself as she says the firm’s name.
Can I speak to the person who handles your phones?
I’m sorry, we’re not interested. We’re under a contract.
You’re going to save money!
Casey hangs up the phone again. When it rings, she dutifully repeats the firm’s name in her mind that it is the same person on the other end.
You. Little. Bitch!
The caller does not respond. Casey hangs up. End scene.
The rational part of me says not to be offended. That woman probably has people hang up on her all day long, and some of them probably say particularly caustic things to her, just because of her job. On the other hand, what happened to self control? What happened to kindness? It’s easy to spew profanities at someone over the internet or on the phone. There’s no accountability when your only tag is “PRIVATE.” The fact is, we could all consider others more. We could all do better. God damn it, you’ve got to be kind!
I’m an emotional person, and I cannot always make myself feel less just because I know it’s silly to respond to senseless cruelty. I can’t undo the weight in my chest or that dread of what might be looming around the corner today. But I can be kind. I can make sure that the asshole behavior directed at me does not make being an asshole contagious. I will be a better person, not better than that woman on the phone, but better than who I was this morning. I challenge everyone to do the same.
Unless you weren’t a little bitch before, in which case carry on.